can cost a business far more than just one customer’s business. That’s why we’re dedicated to revolutionizing the customer service experience.We believe that exceptional customer service isn’t a luxury—it’s a necessity.
That’s why we offer comprehensive SYA (STIMAC YOUTHS ASSOCS) training programs designed to equip employees with the skills they need to provide consistently outstanding service. Whether it’s through on-the-job coaching or formal training sessions, we ensure that every member of our team has the tools and knowledge to deliver memorable experiences for our customers.
By investing in our employees’ development, we’re not just improving customer satisfaction—we’re building long-lasting loyalty and driving positive reviews that can propel our business forward. Join us in redefining customer service excellence and see the transformative impact it can have on your organization’s success.
SYA training, agents are shown that they are much more than just a body in a cubicle. They learn how to enhance their performance and understand why it is important to do so. By improving skills, agents can increase profits, enhance the value of the Contact Center, and increase their personal value and loyalty to the company.
For students embarking on their inaugural job search, we specialize in effectively matching candidates with compatible employers. Our Job Training Exchange Program is meticulously designed to equip participants with the necessary skills and insights to excel upon receiving a job offer. With a focus on preparing individuals for the professional landscape ahead, we ensure seamless transitions into their respective roles, fostering success for both candidates and employers alike.
Reaching one’s potential and increasing profitability is best achieved by having a great coach. Someone who can break down every aspect of the process and help one improve and identify more opportunities for success. Facilitating continuous breakthrough moments that take people to their next level, is what we do. Industries
For virtually all B2B and B2C product and service industries. Some of the industries that we work with include: Insurance, Financial, Banking, IT & Technology, Medical, Pharmaceutical, Healthcare, Educational, Food, Hospitality, Retail Goods & Services, Wholesalers, Non-Profits, Software, POS, Electronics, Agriculture/Farming, Government, Automotive, Entrepreneurs, and More.
As a student with diverse interests spanning sales, management, accounting, healthcare, legal services, janitorial, banking, or customer service, understanding the intricacies of prospecting is pivotal for future success.
Research indicates that prospecting ranks as the most challenging aspect of the sales process, surpassing even the complexities of closing deals, with 40% of professionals across various fields echoing this sentiment. In recognition of its significance, our program delves into the multifaceted realm of prospecting, exploring both traditional and innovative methods to develop prospects effectively. Beyond mere exploration, we prioritize strategic approaches tailored to each profession, equipping students with the knowledge and tools necessary to navigate this critical aspect of sales with confidence and proficiency. Join us as we unravel the intricacies of prospecting, empowering you to excel in your chosen field and drive impactful results in your future endeavors.
As a student keen on mastering the art of finding their niche, understanding the potency of niche strategy is indispensable. It stands as a cornerstone for cultivating a formidable competitive advantage in today's dynamic
marketplace, a tool that every salesperson should leverage to thrive. However, its effectiveness transcends mere industry or vertical categorizations. True success lies in the adept development of multiple niches within various niche groups, employing nuanced approaches tailored to each. This program is designed to illuminate the intricacies of niche strategy, guiding participants through the process of identifying and cultivating niche markets for maximum impact. Through the exploration of diverse real-world examples, attendees will gain practical insights and actionable strategies, equipping them with a robust roadmap for niche selling success. During the program, participants will actively engage in creating and discussing their niche market opportunity lists, fostering collaborative learning, and empowering them to unlock their full potential.
Salespeople rank Prospecting as the most challenging aspect of the sales process (40%), even over Closing (36%). There are many great and even new ways to develop prospects, and it is a crucial part of success in the sales process. This section not only focuses on the many different prospecting options, but also the most strategic ways of obtaining them.
Deals do not close without GREAT appointments (in-person or over the phone). Missed opportunities and even one mistake (especially repeated appointment after appointment) can make it hard to consistently close deals. This section focuses on the great opportunities that should be included in all sales presentations, and what (and why) order to structure them in. Participants will learn strategies on how to best treat each Prospect like an individual, and identify their unique wants, needs and problems to solve. This extensive section breaks down of the successful setup for a close. WORKSHOP: Participants will craft, and role play their appointment, including their process on how to identify each Prospect's wants, needs and pain.
Objections are really "NO'S" that you must then try and overcome. And most sales objections are inaccurate or based on fear or lack of product education. What often gets missed when salespeople work on answering their most common prospect objections is, what if there was a way for them not to have them in the first place? This section focuses on the strategies of how to eliminate most of the objections before they can even happen. WORKSHOP: Participants will list their most common objections and roll play how to best overcome them by integrating them into their initial appointment pitch/discussions.
Engaging. Even fun. Not just another sales presentation that I’ve seen before, wrapped in a different package. It was A FRESH PERSPECTIVE, and I learned a lot!”
In the heart of a vibrant city, Alex embarked on a job hunt after completing their degree. Armed with a generic resume, they applied to various positions with little success. Frustration crept in as rejection emails flooded their inbox.
Building and maintaining such a team is no small feat. However, with our training program, you will be equipped to rise to the challenge. Buckle up for a transformative journey, as you become an integral part of a leading team of sales all-stars. With our program, you will have the tools, knowledge, and support needed to excel in this competitive landscape, driving unparalleled success for yourself and your organization.
In the bustling city of Evergreen, Mia found herself at a crossroads in her career. Armed with years of experience and a passion for marketing, she set out to revamp her resume. Knowing the importance of a compelling summary, Mia carefully crafted hers.
Her summary wasn’t just a list of skills—it was a captivating narrative that showcased her journey and aspirations. Mia highlighted her expertise in digital marketing, weaving in anecdotes of successful campaigns and innovative strategies. She conveyed her enthusiasm for collaborating with diverse teams and driving measurable results.
As Mia tailored her resume for different opportunities, her summary remained the anchor, adjusting subtly to emphasize relevant skills and experiences. Whether applying for a managerial role or a creative position, Mia’s summary resonated with hiring managers, leaving a lasting impression.
Soon, Mia started receiving interview invitations from top companies in her field. During interviews, her well-crafted summary served as a springboard for engaging conversations, allowing her to delve deeper into her accomplishments and aspirations.
In the end, Mia’s efforts paid off when she landed her dream job—a senior marketing position at a leading agency. Reflecting on her journey, Mia knew that her effective resume summary had played a crucial role in opening doors and propelling her career forward in the bustling landscape of Evergreen.
"I took Sherquel workshop and went through her coaching program. She is very intuitive and was able to identify what I needed. I just closed 4 big new deals that I directly attribute to what I learned from her, and many more to come."
"It's Sherquel's decades of SUCCESSFUL SALES FIELD EXPERIENCE that makes her the best Trainer-Coach and Consultant. Our experience with other training companies is that they supply people they trained to teach sales, but that lack the crucial perspective of years of success in the field. I have repeatedly witnessed Sherquel answer the hard questions with the strong and confident advice that can only come from someone who has been there and done that many times." -
"I actually applied what I learned during the morning portion of Sherquels workshop and closed a 5-location prospect during lunch. I was back within the hour and learned so much more the second half of the day. AMAZING."
"Engaging. Even fun. Not just another sales presentation that I have seen before, wrapped in a different package. It was A FRESH PERSPECTIVE, and I learned a lot!"
"Sherquel is a rare commodity. She brings over 10 years of sales field experience to her trainings. After seeing the results, her workshop had on our team, I contacted her right away for additional sales strategy support."
"I took Sherquel Workshop and went through her coaching program. She is very intuitive and was able to identify what I needed. I just closed 6 new big deals that I directly attribute to what I learned from her."
"Outstanding workshop. It really covers the CSE training of sales. If someone is new to sales, this is going to be great for them. If they have been doing this for a long time like myself, this is going to be great for them as well.
"Sherquel is a rare commodity. She brings over 10 years of sales field experience to her trainings. After seeing the results her workshop had on our team, I contacted her right away for additional sales strategy support."
"Sherquel exceeded our expectations. The team expressed how beneficial and enjoyable the (CSE Salesperson Workshop) event was. It was not just book knowledge. It was also live by its knowledge. Her practical approach to selling and living the talk works!"
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